“...I placed a call for service....even though we had agreed to wait until the next morning for a service technician to come to our home, we received a call about 7:00 p.m. on our cellular phone advising that your service representative was available if we wanted him to come out that evening. He did come out and provided the needed service in a prompt, courteous, and professional manner. We very much appreciate your company’s dedication to servicing our home air conditioning unit and we particularly appreciate your willingness to service our unit after 7:00 p.m. on a Friday evening.” L.R.H., Mandeville, LA
On Friday, I was faced with a major crisis at my home, my air conditioner went on the blink. On Saturday morning, I called your office to see if I could get some one to come out and check the unit. One of your service men, Shane, came out and after checking the unit gave me the bad news, the unit which was 14 years old was dead. Now this is where Shane came to our rescue.
After checking with your office, it looked as if the earliest our job could be started was Thursday or Friday of the following week..... (Shane) went to bat for me. Monday morning, my wife called me at work about 8:00 a.m. saying that Shane had called and was on the way to install the new units.
The purpose of this letter is to commend your company and the fine and professional service (work) Shane and his crew, Bobby and Alan did. These three men worked hard all day to get me up and running.” C.A.R., Covington, LA
“Recently members of your service team made a call at my house to repair an a/c unit...I was impressed with their professionalism.”
G.J.F., Covington, LA
“...My husband and I were taken back by your incredible service. At your busiest time of the year, you managed to send someone out the following morning and had the needed part to fix our a/c. Nowadays, it’s very rare to receive that sort of service...”
The Shepard’s
